At CUFF underwear and accessories our customers are number one. That’s why everything we do is focused on providing excellent customer service and delivering the best quality of goods for the best price.
The information you share with CUFF allows us to provide the products and services you need and want while giving you the very best shopping experience.
It’s our promise to customers that we respect the trust you place in us and the privacy of the information you share. Part of providing superior customer service includes making sure that we’re building a relationship of trust with customers. Our way of doing that is to let you know in a clear, prominent, and easily accessible way how we collect, use, share, and above all protect your personal information.
What type of Information Do We Collect?
We collect personal information about you to deliver the products and services you request, to promote products and services that we believe you will be interested in, and to help improve your shopping experience. We strive to limit the amount of personal information collected to support the intended purpose of the collection.
This policy covers customer information we collect through our websites www.getcuff.com.
What is Our Pledge of Accountability?
* Shipping and handling fees are subject to change.
* Taxes also apply to shipping fees.
Standard shipping is within twenty-four hours (24hours), from Monday to Friday (excluding holidays), during normal time.
The delivery time for your package will be determined based on the option you chose at the checkout.
* Please note that this timeframe may vary during peak periods.
* Shipping to remote locations may take up to 15 business days.
TRUSTED SHIPPING COMPANY
Orders are shipped and delivered by Local Postal Services throughout Canada.
For international shipping the preferred company would be an International Logistics Postal Carrier.
Once your order has been shipped, you will receive a tracking number by email allowing you to follow your package until it arrives at its destination!
CUFF assumes no responsibility for loss of articles ordered on www.getcuff.com after the shipping company takes possession of the goods, both for purchases and for the return of merchandise by mail.
* In the event that the instructions described in the returns and refund policy section are not followed, you will assume the risk of loss until we receive the package, at which time CUFF will take possession of the merchandise.
Please allow up to 30 days for your return to be received and processed.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one.
All Items purchased on Sale or/and Clearance are finals and are non-refundable, non-exchangeable and non-returnable
Any product you return must be in the same condition you received it and in its original packaging. We do not accept torn packages or used merchandised.
If your return does not meet the mentioned above criteria’s you return, or refund will not be accepted.
We will send you an email when your package arrives at our Return Center for verification and refund processing.
Original shipping and handling fees are not refundable.
If you received an incorrect, damaged, or defective item, please contact our Customer Care Department so that we may assist in correcting the error.